Conference Coordinator – (CT, KS, MO, AL, NC, FL,CA)

Connex International in Danbury, CT is looking to hire a full-time Conference Coordinator located in Connecticut, Kansas, Missouri, Alabama, North Carolina, Florida, or California.

Summary of Position

The Conference Coordinator creates the most delightful conferencing experiences for our global clients. This role is responsible for working directly with our clients to execute and facilitate their audio and web conference requirements such as recording, Q&A, polling and custom scripting. The Conference Coordinator requires solid time management skills, quick problem-solving skills and great teamwork. While providing an exceptional level of service, the Conference Coordinator must exhibit a high level of dedication, focus and energy. The role requires attention to detail, a positive attitude and a willingness to learn. The Conference Coordinator must excel in and enjoy the fast-paced field of virtual communications.

Essential Duties and Responsibilities

Core duties and responsibilities include, but are not limited to the following:

• Developing a thorough understanding of related Connex equipment, operating procedures, customer service responsibilities, scripts, and other services in order to effectively and accurately work with the client and systems.
• Providing exceptional customer service at all times.
• Answering the telephone promptly, pleasantly, and professionally while directing callers to their appropriate conference.
• Providing assistance as needed to callers experiencing technical issues; troubleshooting and resolving any issues while following established protocol, escalating as necessary.
• Anticipating problems and making decisions using sound judgment.
• Understanding collaborative relationships between internal Connex teams and proper communication therein.
• Communicating clearly and professionally with internal and external customers.
• Working effectively as part of a team to achieve established outcomes.
• Paying close attention to detail in all aspects of the job.
• Preparing for incoming conferences and assuming responsibility for the success of all technical and service related elements.
• Understanding client specifics and expectations through team communications, training, and experience.
• Effectively communicating all necessary client and conference information to ensure the proper level of security for all teleconferences under the Coordinator’s supervision.
• Proactively seeking opportunities to provide back-up support for other Conference Coordinators.
• Completing all post conference responsibilities and submitting required forms to help ensure service deadlines are met.
• Troubleshooting technical and/or equipment problems (with or without assistance from the supervisory staff or IT).
• Actively participating in assigned training programs.
• Preparing and providing detailed problem reports communicating incidents and concerns to Client Care in a clear and concise manner.
• Maintaining company and client confidentiality and discretion.
• Meeting departmental standards and goals.
• Following all company rules and guidelines.
• Completing all other assigned duties.

Supervisory Responsibilities

None.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Education and/or Experience

High school diploma or GED required. One-year work experience in call center environment a plus.

Computer Skills

Proficiency with MS Office—Outlook, Word, Excel. Must have accurate data entry skills.